The collection and delivery charges will be covered by Jigsaw24 and the cost of the repair will be covered under the warranty, unless an inspection shows signs of damage or misuse. Sometimes, we’ll put you in touch with a manufacturer if we think that’s the fastest way to get you a replacement, and we’ll cover the transport costs then, too.Īfter the 14 day DOA period, we’ll try and get you a return or repair in line with the manufacturer’s warranty. We’re happy to swap or refund any item that is confirmed as faulty (or ‘Dead on Arrival’) within 14 days of purchase, and will cover the cost of you returning it and a replacement being shipped out. Our team take every care to get your new kit to you in pristine condition, but if an item is faulty, you’re less than delighted with it, or you’ve just had a change of plan, you have a few options… Faulty goods If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements. This service is for postcodes beginning with HS, IM, KA27, KA28, KW, TR21-TR25 and ZE
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